Press Releases

Halloo Communications Launches FlexCall Manager™ Hosted Call Center Services

Web-based Application Sets New Industry Standard For Call Center Solutions

SEATTLE, WA., (September 20, 2005) — Halloo Communications, Inc. Founder and CEO, Jim Y. Li formally announced the launch of FlexCall Manager^TM, a new 100% Web-based Hosted Call Center service, during the opening sessions of the Annual Call Center Exhibition (ACCE) here late yesterday. The widely anticipated product launch provided the industry with the first look at what many believe to be a new standard of Hosted Call Center Solutions for companies with between 5–40 agents.

Entirely Web-based, the application eliminates the high overhead of a centralized call center operation. To set-up, maintain and manage the system, call center managers and their agents need nothing more than their personal phone and an Internet browser. FlexCall Manager doesn’t require the purchase or use of any new hardware or software, and practically eliminates switching costs altogether. This means that agents can be located virtually anywhere, without having to download software programs or manage platform upgrades.

“Our goal has been to leverage the power of the Internet to deliver a new generation service that provides a truly flexible, full function call center capability, at a low monthly cost per seat,” said Jim Li. In his announcement, Li reported that the application features a comprehensive list of powerful ACD capabilities, in addition to an array of virtual PBX features that out-perform any other hosted or traditional PBX box system.

Halloo’s Chief Operating Officer, Daniel Joensen emphasized the ease of switching to or setting-up the new system. He stated that, “…We built our solution from the ground up, utilizing the latest technologies and industry best practices. By drawing on the experiences of thousands of existing Halloo product users, we created a Rich Internet Application with an intuitive interface that is truly powerful, user friendly and easy to manage. In fact, complete set-up and implementation can be done in just a few hours,” he said.

Joensen went on to describe the lengths the company has gone to assure the highest possible service reliability and up-time. He stated that, “…FlexCall Manager is built on top of the industry’s most reliable resources. We’re tied into the major tier-1 networks and offer triple redundancy, deploying multiple failover data centers and carriers.” He also indicated that company technicians monitor the system 24/7 and offer live technical assistance by phone.

FlexCall Manager has successfully completed field beta trials and is now available on a subscription basis at a cost per agent, starting at $99.95 per month.

Halloo Communications, Inc. was founded in 2002 and is headquartered in South San Francisco, California. The company is a leading provider of hosted services for businesses, help desks and contact centers. For more information, the company can be contacted at 400 Oyster Point Blvd, Suite 228, South San Francisco, CA 94080, or by phone at 1-888-238-3822. Visit the Web at: www.halloo.com.
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FlexCall Manager Description

FlexCall Manager is a full-function Web-based Hosted Call Center service. FlexCall Manager is available by subscription packages, on a per seat basis.

FlexCall Manager Features

The full-function call center solution offers powerful Intelligent Call Routing capabilities, including:

• Nationwide toll-free number
• Multi-level IVR (Interactive Voice Response)
• ACD (Automated Call Distribution)
• Reporting and Analytics
• Live Agent Console for real-time call control
• Supervisor Console with silent monitoring or barge-in on active calls
• Programmable delay announcements
• Instant conferencing
• Screen Pops for CRM integration
• Optional Recording Packages
• Virtual PBX features, including:
  • Music on hold
  • Transfer and conference
  • Find-me/follow-me
  • Voice mail

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